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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 4 (184 Views)

Cannot set up windows hello pin

Product Name: HP ENVY 17-n000 Notebook PC (Touch)
Operating System: Microsoft Windows 10 (32-bit)

In setting up windows hello I can take a picture and then when it goes to set up a pin number I put in the number and the screen goes away. I had this set up when I first got the laptop. The computer froze up about 5 months ago and I had to send it in and they replaced the mother board and battery. Now I am unable to set up the windows hello feature. This feature is one of the reasons for buying this model

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HP Support Agent
Posts: 10,842
Member Since: ‎07-19-2016
Message 2 of 4 (149 Views)

Re: Cannot set up windows hello pin

Hi @woodworker4,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to set up Windows hello.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the softpaq from the below link and check if helps.

 

http://hp.care/2AiFjFL

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 4 (123 Views)

Re: Cannot set up windows hello pin

Thanks for the response, but it would not let me install it because of an "error". I tried 3 times.

HP Support Agent
Posts: 10,842
Member Since: ‎07-19-2016
Message 4 of 4 (117 Views)

Re: Cannot set up windows hello pin

Hi @woodworker4,

 

Thank you for keeping me posted.

 

I recommend you create a new user account on the computer and then try setting up Windows hello.

 

Follow the below steps to create a new user account.

 

  1. Select Settings.
  2. Tap Accounts.
  3. Select Family & other users.
  4. Tap "Add someone else to this PC."
  5. Select "I don't have this person's sign-in information."
  6. Select "Add a user without a Microsoft account."
  7. Enter a username, type the account's password twice, enter a clue and select Next.

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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