Cannot set up windows hello pin

woodworker4 · ‎01-02-2018

In setting up windows hello I can take a picture and then when it goes to set up a pin number I put in the number and the screen goes away. I had this set up when I first got the laptop. The computer froze up about 5 months ago and I had to send it in and they replaced the mother board and battery. Now I am unable to set up the windows hello feature. This feature is one of the reasons for buying this model

The_Fossette · ‎01-03-2018

Hi @woodworker4,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to set up Windows hello.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the softpaq from the below link and check if helps.

http://hp.care/2AiFjFL

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

The_Fossette
I am an HP Employee

woodworker4 · ‎01-05-2018

Thanks for the response, but it would not let me install it because of an "error". I tried 3 times.

The_Fossette · ‎01-05-2018

Hi @woodworker4,

Thank you for keeping me posted.

I recommend you create a new user account on the computer and then try setting up Windows hello.

Follow the below steps to create a new user account.

Select Settings.
Tap Accounts.
Select Family & other users.
Tap "Add someone else to this PC."
Select "I don't have this person's sign-in information."
Select "Add a user without a Microsoft account."
Enter a username, type the account's password twice, enter a clue and select Next.