Cannot sign into Support Assistant

[WallyO62]

I finally got Support Assistant reinstalled on my system but I can't log in or find a way to reset my password. I keep being sent to a page that says I need to log in with my Assistant.

[Nal_NR]

Hi @WallyO62,

Welcome to the HP Support Community. 

I'd like to help!

Open the HP Support Assistant

Click the Profile icon on the main menu

Enter your UserID for your HP Connected / HP Smart / HP account login

Enter the password

Click whether you want to remain signed in

Click the Sign-in button

Account?  This may all be the same account - if you don't have another HP account besides the one you used here (on the community), use that Userid and password.

Example

HPSA_Profile_1HPSA_Profile_1

Help and Troubleshooting for HPSA Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @WallyO62

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @WallyO62,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.