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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Cannot unprovision SPM or setup Sure Run

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04-11-2022 09:02 PM
I recently updated to Windows 11 and having some problem with SPM related features:
1. Cannot enable or configure Sure Run and Sure Recover
2. Cannot Unprovision SPM
Client Security Manager tells "Critical configuration data has been clear due to system changes" if i try to change any Sure Run/Sure Recover settings, and won't save any changes.
Trying to unprovision SPM from UEFI won't do anything, SPM will just stay provisioned.
So far I've tried:
1. Reset Windows
2. Update UEFI and all the other possible HP software
3. Reset UEFI settings to factory default
4. Reset UEFI Security settings without clearing TPM
5. Reset UEFI Security settings and clear TPM
6. Clear secure boot keys
7. Reinstall Windows, drivers and HP software using HP Cloud Recovery(both Win10 and Win11)
I'm thinking that something has gone wrong with SPM and it's causing all the problems with Sure Run/Sure Recover. is there any way to reset or clear the SPM completely? clearing TPM didn't help, at least i'd like to know where exactly this SPM data is stored. does it have its own memory?
I contacted to HP tech support but unfortuantely they couldn't come up with any soultion.
I would appreciate ANY help.
04-24-2022 07:41 AM - edited 04-24-2022 07:41 AM
Yes, "Unprovision SPM" option, it's not greyed out and selectable,
but even if i select it, nothing would happen. No changes, no messages, not a single change on the screen.
I think it just fails to unprovision SPM.