Cant detect the internal storage

[lim0903]

Hi 

Suddenly my internal storage is not detected.

Anyone cant help. I can only view my C drive and my D drive is missing.

Please advise.

Thank you.

Best Regards,

Lim0903

[Nirvana_95]

Hi @lim0903 

Welcome to the HP Support Community. 

From what I have understood internal storage of your system is not showing up.

May I know if you have made any recent hardware or software changes to your system?

Do you get any error messages on your system?

Method 1. Rescan Disks

Go to Disk Management, click "Action" on the toolbar and then select "Rescan disks" to let system perform a re-identification for all connected disks. See if the D drive will appear after that.

Method 2. Unhidden the hidden D drive

To unhidden the D drive, just take the following steps: 

• Step 1. Double click "This PC" icon on the desktop to open Windows File Explorer.In the window, click on "View" and choose "Options - > "Change folder and search options".
• Step 2.  In the popout window, access to "View" tab. Under "Advanced settings", select "Show hidden files, folders, and drives", and then select OK.

Please run a hardware diagnostics and let me know if you get any error. Here is a link that will help you run it: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

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