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‎01-05-2019 06:30 PM

HP Recommended
Product: Hp 2000 Notebook
Operating System: Microsoft Windows 7 (32-bit)

When I first got my Laptop it was windows 10. After Factory Resetting it the first time it was switched to windows 7.  As of right now as much as Ive tried and looked for way of factory reset it wont work. Ive tried everything, looking through youtube, hp support and other websites, I just cant find a way. My computer looks fine I can access the internet and everything but it is very slow and has to many "apps" on it. So I really want to factory reset it but I cant. Ive also tried going to the task bar and looking for hp recovery manager and I cant find it. It is like it is gone. Please help!

9 REPLIES 9

‎01-05-2019 08:45 PM

HP Recommended
@Amanda31 wrote:

When I first got my Laptop it was windows 10. After Factory Resetting it the first time it was switched to windows 7.  As of right now as much as Ive tried and looked for way of factory reset it wont work. Ive tried everything, looking through youtube, hp support and other websites, I just cant find a way. My computer looks fine I can access the internet and everything but it is very slow and has to many "apps" on it. So I really want to factory reset it but I cant. Ive also tried going to the task bar and looking for hp recovery manager and I cant find it. It is like it is gone. Please help!

I am confused.

Who did you get the laptop from?

What you describe makes no sense.

Generally PCs had Windows 7 installed because they had downgrade rights from Windows 10. But those are for business-grade laptops, not consumder-grade laptops.

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‎01-06-2019 01:42 PM

HP Recommended

I dont really know where I got it from. My parents got it for me 4 years ago. To sum it up- It will not let me factory reset. When I push f11 when it boots up it just gives me a black screen. One time ive even wait over an hour, but nothing. I cant factory reset it from the desktop either. When I got the laptop, it was windows 10, but now it is windows 7. I dont understand what happened to it, to downgrade. Hopes this clears everything up. 

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‎01-06-2019 02:13 PM

HP Recommended
@Amanda31 wrote:

I dont really know where I got it from. My parents got it for me 4 years ago. To sum it up- It will not let me factory reset. When I push f11 when it boots up it just gives me a black screen. One time ive even wait over an hour, but nothing. I cant factory reset it from the desktop either. When I got the laptop, it was windows 10, but now it is windows 7. I dont understand what happened to it, to downgrade. Hopes this clears everything up. 

It sounds like your laptop orginally came with Windows 7 on the recovery partition. 

Then somewhere along the way, it was upgraded to Windows 10.

 

Since Windows 7 is losing Microsoft security updates in 12 months time, the best thing to do is to do a clean installation of Windows 10 on the laptop.

 

Follow the steps given by CherylG to install Windows 10 : https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Clean-Install-of-Windows-10-on-...

 

After Windows 10 is installed, connect the laptop to your router and let Windows updates do its thing.

 

.

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‎01-08-2019 07:08 PM

HP Recommended

Hey thank you so much! As of right now my laptop is windows 10 and is running smoothly. Although it took like 2 hours to finish all of the updates. But I dont really mind. You are a life saver! But I have a question: If anything comes up like a Virus or anything, if I factor reset it will it be set back to Windows 7? I'm positive that I wont get one but I am just wondering incase I pass it down to my friends/family.

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‎01-08-2019 07:44 PM

HP Recommended
@Amanda31 wrote:

Hey thank you so much! As of right now my laptop is windows 10 and is running smoothly. Although it took like 2 hours to finish all of the updates. But I dont really mind. You are a life saver! But I have a question: If anything comes up like a Virus or anything, if I factor reset it will it be set back to Windows 7? I'm positive that I wont get one but I am just wondering incase I pass it down to my friends/family.

If I were you, I would make a image back-up of the entire hard drive to an external hard drive.

Windows 10 has a built-in utility to do that.

Being able to re-install an image has saved me more than a few times.

 

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‎01-09-2019 04:07 PM

HP Recommended

Sorry to bother, butI have run into another issue. Windows 10 is now installing the new updates, and I dont think it is running correctly. When I turn on my laptop, it boota up like a normal windows 10 pc would. Then it goes to an update screen and says "updating 91%" do not shut of your computer. Then after like 1 minute the laptop screen goes black and then shuts off by itself and doesn't turn on. I dont know the problem here. I think it is in a boot loop or something. By the way, when I turn it back ok it starts up, then goes back to the updating 91% and shuts off. Anything you suggest?

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‎01-09-2019 04:09 PM

HP Recommended
@Amanda31 wrote:

Sorry to bother, butI have run into another issue. Windows 10 is now installing the new updates, and I dont think it is running correctly. When I turn on my laptop, it boota up like a normal windows 10 pc would. Then it goes to an update screen and says "updating 91%" do not shut of your computer. Then after like 1 minute the laptop screen goes black and then shuts off by itself and doesn't turn on. I dont know the problem here. I think it is in a boot loop or something. By the way, when I turn it back ok it starts up, then goes back to the updating 91% and shuts off. Anything you suggest?

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

see if you have a hardware problem

 

.

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‎01-10-2019 01:08 PM

HP Recommended

I cant run this because I can not get into the computer itself.

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‎01-10-2019 01:12 PM

HP Recommended

Then you probably have a broken laptop.

Only a guess as I cannot see it.

 

 

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