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HP Recommended

Cannot unlock screen because i forgot the password

 

1 REPLY 1
HP Recommended

@JaneLouease, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're unable to unlock your screen because you've forgotten your PIN or password. No worries, I'll guide you through the steps to regain access.

If You Forgot Your PIN:

You can reset your PIN by following these steps:

  1. On the lock screen, click I forgot my PIN.
  2. Sign in with your Microsoft account password.
  3. Follow the on-screen instructions to set a new PIN.

If You Forgot Your Password (Local Account):

If you're using a local account (not linked to a Microsoft account), follow these steps:

  1. On the sign-in screen, click Reset password (you must have set up security questions previously).
  2. Answer the security questions.
  3. Set a new password.

If you didn’t set up security questions, you’ll need to reset the PC using recovery options.

 

If You Forgot Your Microsoft Account Password:

  1. Go to the Microsoft Password Reset page.
  2. Follow the prompts to reset your password.
  3. Use the new password to sign in.

If None of the Above Work:

You may need to perform a system recovery. Here’s how:

  1. Turn off the PC.
  2. Turn it back on and immediately press the F11 key repeatedly.
  3. Choose Troubleshoot > Reset this PC.
  4. Select Keep my files (if you want to preserve your data).

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.