-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Capslock 5.3 blinks

Create an account on the HP Community to personalize your profile and ask a question
10-30-2019 11:53 AM
Hello.
Yesterday my laptop suddenly wouldn't start anymore: half an hour earlier it was working normally, then I shut it down and when I restarted the machine the screen remained black and the capslock button blinked 5 long + 3 short. I rebooted the computer many times, to no avail.
Today I tried again and it started normally. I run the HP hardware diagnostic, everything is working.
Does anyone know what the problem may be?
Kind regards,
Solved! Go to Solution.
Accepted Solutions
10-30-2019 12:22 PM
Hi @Robi24
if you test computer over HP HARDWARE DIAGNOSTIC and test passed issue with blinking lights for 5.3 it make reference to your motherboard so... you need contact support team to ship computer to the service center at phone number 800.474.6836 because it is a physical problem
here you have information about the blinking lights
https://support.hp.com/us-en/document/bph07107
I hope solve your doubts, if yes let me know it and mark as solution accepted
Click the KUDOS thumb;
10-30-2019 12:22 PM
Hi @Robi24
if you test computer over HP HARDWARE DIAGNOSTIC and test passed issue with blinking lights for 5.3 it make reference to your motherboard so... you need contact support team to ship computer to the service center at phone number 800.474.6836 because it is a physical problem
here you have information about the blinking lights
https://support.hp.com/us-en/document/bph07107
I hope solve your doubts, if yes let me know it and mark as solution accepted
Click the KUDOS thumb;
10-30-2019 03:11 PM
It could have been a glitch in the way Windows does not completely turn off in sleep mode. The next day is a little like a power reset which allowed the PC to start again. I would just see if it presents itself again. In that case, you can always perform a power reset.
https://support.hp.com/bg-en/document/c01684768
Hope it helps,
David