Card reader not working.

[Lynns2]

Pavilion Notebook warranty out of date.  Tried to copy photos from SD card but card reader not working. I may have deleted the link in File Explorer by mistake by deleting the Local Disk E icon that used to appear.  Tried updating drivers but HP say they are all okay.  I have used USB to transfer photos from camera SD card but would like to restore card reader facility.

[ub6424]

Hello @Lynns2 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <card reader> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Lynns2]

Thank you for responding so quickly.  I have tried to access the system via msinfo32 and eventually got there.  I may not be on the laptop for a while but I do appreciate your assistance.  Hope this info is of some help.

OS Name      Microsoft Windows 10 Home Single Language

Version         10.0.19045 Build 19045

System          Model HP Pavilion 15 Notebook PC

System          SKU L2W54EA#ABU

Processor     Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz, 2100 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.55, 23/02/2018

[ub6424 · Accepted solution]

Hello @Lynns2 

Thanks for reporting.

(1) Download and install

Realtek Card Reader Driver

10.0.370.91 Rev.A

14.1 MB

Aug 5, 2015

Download

(2) Restart Windows

(3) Test card reader

(4) Please report your results

[Lynns2]

It worked!!  I cannot thank you enough for your advice and helpfulness.  I have been struggling with trying to find a solution for hours.  The  link you provided worked perfectly.  I am so grateful that you responded to my message so swiftly.  Your expertise and instructions made the problem solving well within my capabilities.  I cannot express my appreciation enough for your help. Thank you so much.

[ub6424]

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@Lynns2 wrote:

It worked!!  I cannot thank you enough for your advice and helpfulness.  I have been struggling with trying to find a solution for hours.  The  link you provided worked perfectly.  I am so grateful that you responded to my message so swiftly.  Your expertise and instructions made the problem solving well within my capabilities.  I cannot express my appreciation enough for your help. Thank you so much.

---

Hello @Lynns2 

You're very welcome !

Good luck