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‎10-09-2026 08:02 PM - last edited on ‎10-10-2026 02:30 AM by Level 16

HP Recommended
Product: HP OmniBook X Flip 16 inch 2-in-1 Laptop PC 16-be0000 (B5KN1AV)

Need to get an case update case number

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

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1 REPLY 1

‎10-11-2026 08:23 AM - edited ‎10-11-2026 08:23 AM

HP Recommended

Hi  @colliersl 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

Upon reviewing the case, I can see that approval has been received from the HP backend team to proceed further. As part of the HP service process, a new service order will be created to address the cosmetic condition reported after the previous repair.

The relevant photos provided will be attached to the case and included as supporting evidence for review and processing.

 

Our service team will continue working on the request in accordance with HP repair procedures and will keep the case updated as it progresses.

 

I hope this helps. 

 

I'm an HP Employee.


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