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‎03-06-2023 01:17 PM - last edited on ‎03-06-2023 01:44 PM by Moderator

HP Recommended
Product: HP 348 G4 Notebook PC

This case #[personal info removed] has been closed without fixing the issue and even after I sent an email(on 5th March to the local support team) and also called up the support line on(6th March) asking not to close the case until I confirm it. 

However, it was closed at 11:30 PM on 6th, making it impossible for me to call up the customer care.

I need to escalate this case to the next level as the support team intentionally did this and this is not acceptable. Can someone help me me the escalation matrix?
Thanks.

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