Certificate driver - HP system power state notification

[claudiolorcajr]

Hello,

I reinstalled my Notebook with W11 home 22h2  from usb key and updated at all, drivers, bios and windows update.

In hardware, I have only the following devices not uploaded:

"hp system power state notification"

It's has a yellow mark.

In the detail I have read that the driver was not loaded because it's certificate is expired.

[Rainbow23]

Hi @claudiolorcajr,
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP ENVY 17.3 Inch Laptop PC 17-Cr0000 wherein the drivers are not getting updated.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Firebat-]

This is an issue with the default driver, that gets installed via windows update. HP doesn't offer a separate download and "HP Support Assist" doesn't offer any different driver either. This issue can only be fixed with a new (correctly signed!) driver from HP or Microsoft.

[Rainbow23]

Hi @claudiolorcajr,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, we need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Jasik]

Hello. I have the same problem. What is the answer ?

[Rainbow23]

Hi @Karel14, 

Welcome to HP Support Community. 

I see that you get an error "hp system power state notification" on your HP computer.

Please perform a system restore on the unit by following the steps listed below:
1. Shut down the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Restore.
7. Choose a Restore point or a Restore date when the computer was working fine.
8. Click on OK to initialize the System Restore.
You may also refer to this link for more details: https://support.hp.com/in-en/document/c03327545#AbT5 

Let me know if this works.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[FrediS]

Hello,

I have exactly the same issue with my totally new HP ENVY PC 16-h0000 on Windows 11.

The computer is also not going into sleep mode when I close the lid.

Kindly ask for instructions.

[thecrs]

I have the same problem on my new HP Spectre x360 2-in-1 Laptop 16-f1xxx

[TePeQ]

I have the same problem with my brandnew HP Envy x360 2-in-1-Laptop 13".

What i have to do?

[thecrs]

Still no solution and nobody cares. Maybe raise a ticket.