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‎01-02-2026 01:32 PM

HP Recommended

My father is unable to get into his laptop. When I go to verify his identity it has someone else’s email and phone number. How do I go about changing that so that way he is able to change his password to get on his laptop. (he did buy the laptop brand new back in 2016 so I’m not for sure why it has the other person‘s email and phone number on it.)

I have already tried to change the password on his Microsoft account and it still won’t let him in to his computer. The computer is a 2016 HP notebook. The model number is 15-ay198nr

https://19216811.cam/ https://1921681001.id/
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