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‎11-12-2024 07:03 AM

HP Recommended

My PC, Elitebook 820 G3, has an issue which I don't know how to resolve. The battery charging indicator when plugged comes on then after few seconds it goes off but I can on my system and it's telling me "0%, plugged in" for over few hours now. Then when the charger is removed it then goes off. Please can I know the issue ??

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1 REPLY 1

‎11-12-2024 08:08 AM

HP Recommended

Hi @Vick_21 

 

If the battery is probably damaged, run a test, power up the device, press the F2 key several times, select the battery and see if the test passes or gives a failure ID.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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