-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Charging starts and stops automatically, laptop shuts down a...

Create an account on the HP Community to personalize your profile and ask a question
02-25-2021 10:53 AM
Charging starts and stops automatically, laptop shuts down around 40% suddenly,I have changed old battery which damaged due to this problem ,still same problem with new battery. Hardware part,charging sections inside the laptop,connection point,adapter everything has been checked and are fine.Is this a windows bug? how to fix?plz help
03-01-2021 12:38 PM - edited 03-01-2021 12:39 PM
Hi@ boniabrish3,
Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 40%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type, and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Additional help can be found in the below articles:
Additional help can be found in the below articles:
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
Keep me posted. Happy to help!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
03-03-2021 05:48 AM
Greetings!
This message is from the HP Support team,
Just needed to know if all your queries were resolved?
If not, I could help you get there.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!