cancel
Showing results for 
Search instead for 
Did you mean: 
boniabrish3
New member
1 0 0 0
Message 1 of 3
117
Flag Post

Charging starts and stops automatically, laptop shuts down around 40% suddenly,I have changed old ba

HP Recommended
Hp notebook
Microsoft Windows 10 (64-bit)

Charging starts and stops automatically, laptop shuts down around 40% suddenly,I have changed old battery which damaged due to this problem ,still same problem with new battery. Hardware part,charging sections inside the laptop,connection point,adapter everything  has been checked and are fine.Is this a windows bug? how to fix?plz help

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
2,917 2,916 108 143
Message 2 of 3
Flag Post
HP Recommended

Hi@ boniabrish3,

 

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 40%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

   

Additional help can be found in the below articles: 

 

Additional help can be found in the below articles: 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

   

To understand more about how your battery works: Click here 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
2,917 2,916 108 143
Message 3 of 3
Flag Post
HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation