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‎06-06-2025 06:37 AM

HP Recommended

I am using the charger that came with the computer that I ordered from Best Buy

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‎06-06-2025 08:41 AM

HP Recommended

You charge the laptop on, or off, if it is on and you have connected monitors, or other peripheral hardware.

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‎06-08-2025 06:50 PM

HP Recommended

I've tried to charge it both on and off. I don't think I have peripheral hardware, but I'm not sure what that is. Thanks

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‎06-09-2025 09:13 AM - edited ‎06-09-2025 09:14 AM

HP Recommended

When charging the laptop, does it have an extra screen, a pendrive connected, a dock ?

 

Verify that the charger is not connected to a power protector or UPS.

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