Chrome OS is Missing or Damaged

[gabygab159]

Hello,

I have been having issues with my HP Chromebook x360 (14c-ca0030ca).  I get an error saying Chrome OS is missing or damaged. I have followed the steps outlined here: https://support.google.com/chromebook/answer/1080595?hl=en&ref_topic=3417251, using the Recovery tool and a USB stick. The recovery process always fails.

I understand it is no longer under warranty. Could this be a hardware issue?

Any input would be greatly appreciated.

Kind regards

[Nirvana_95]

Hi @gabygab159 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing Chrome OS-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Also, what is the error message you get when you try to use the USB for recovery?

Please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c03665293 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[gabygab159]

Thank very much for your response!

The issue first started happening about 3-4 months ago.
I didn't make any hardware changes or software changes other than the regular ChromeOs updates.

The error message I get is "no bootable kernel found on disk", Recovery reason 0x5b.

From my understanding this is due to the OS not being found on my storage.

When I do the recovery it fails. Forces me to restart but allows me to start the signing in process to ChromeOs, as if it is working. Eventually the screen goes black and I am taken back to the initial error screen "Chrome Os Missing or Damaged".

Any advice would be great!

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!