Chrome OS is missing or damaged

[Jaziel]

This message keeps popping up saying “Chrome OS is missing or damaged”. And my chromebook keeps turning off by itself and I know my warranty is still active. How do I get a new product and return this? 

[A4Apollo]

Hi! @Jaziel,

Try resetting the Chromebook to factory settings following the steps recommended below.

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
Follow the steps that appear.
Once you've reset your Chromebook:
Set up your Chromebook again
Check if the problem is fixed

Refer this article to further troubleshoot resetting Chromebook. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the PC.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!