Chrome OS is missing or damaged

[JeffreyMercedes]

Hello, I turn my notebook on, automatically i get to a screen that says

"Chrome OS is missing or damaged. Please remove all connected devices and start recovery."

I already tried the solution on www.Google.com/ChromeOS/recovery

I got my good working flash drive, formatted it to ntfs (tried with fat32 aswell), than followed the instructions on the Chrome OS recovery page to install the stuff onto the flash drive.

I inserted the flash drive onto the bad notebook and it recognized the flash drive. 

the notebook then started the recovery process, stating

"You are about to recover your computer. Please make sure tis plugged in to a power source." 

"Verifying the integrity of your recovery media"

of course my notebook is connected to a working power source and i let the computer load up the recovery process...

after it finishes loading up the recovery process, it gives me an error message stating

"An unexpected error has occurred. Please reger to this URL for troubleshooting tips: https://www.Google.com/ChromeOS/recovery"
I don't know what else to do please help!

[Nal_NR]

Hi @JeffreyMercedes,

Welcome to the HP Support Community. 

I'd like to help!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

This might require one-on-one interaction to fix the issue.

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[JeffreyMercedes]

I want a solution i do not want to have to go through the hassle of calling online support

[Nal_NR]

Hi @JeffreyMercedes 

Thank you for posting back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our phone support.