Chromebook 14 stuck before and after installing new OS

[Ohara1996]

Morning! After My chromebook (HP Chomebook 14-q011ed) run out of power I tried to start it up. It did go OK until I got in the "email' and 'Password' setion in the starting up sequense. Afer I fill in the the asked mail adres and password it started to go 'thinking' with the message 'even geduld aub'. This is dutch for something like 'One moment please'. It got stuck. So I downloaded another OS system (HP chromebook q000 - q099) on a SD card and installed it. 

After installing: Same problem as before; got stuck after mailadress/password. When I push the buttons Esc//on/off button it still does give the message "Chrome is missing or damaged". 

Any is sugestion is welcome!

BR Nico

[The_Fossette]

Hi @Ohara1996,

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the chromebook is not booting.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2CN9JSq

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Ohara1996]

Morning The Fosette! Thank you so much for your reply. The Chromebook was working fine until saturdaynight. It run out of electricity completely in that terrible night. Sunday morning I did connect it to the grid to boot it up, it went well until the password screen. After that he is 'thinking'. 

I tried the powerwash and I tried to install a new OS with an SD card on monday. This all went well, it does install the new OS apparently, but symptoms remains the same. Nothing after the password screen.

To answer your questions: nope, before the problem no software or hardware changes, and working fine until saturday evening. 

I am looking forward to your reply!

All the best,

Nico

[The_Fossette · Accepted solution]

Hi @Ohara1996,

Thank you for the information.

I recommend you follow the below steps and check if it helps.

1. Turn off the computer.

2. Disconnect all peripheral devices and remove all USB devices and media cards.

3. Disconnect the AC power adapter and remove the battery.

4. Press and hold the power button for at least 7 seconds.

5. Reconnect the AC power adapter, but do not connect the battery.

6. Turn on the computer.

If the issue persists, follow the below steps.

1. Turn off your Chromebook.
2. Press Refresh  + Power .

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!