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‎08-11-2024 11:21 AM

HP Recommended

When Chromebook 14 is on it starts overheating and only the screen works

Category:
1 REPLY 1

‎08-13-2024 10:05 AM

HP Recommended

Hi @Annie241,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Chromebook restarting randomly.

Please follow the steps below to fix the issue.

 

  • Unplug from mains power and perform a Hardware Reset
  • Settings > Advanced > Restore settings to their original defaults in case an extension is interfering

Kindly refer to the steps on this link on how to reduce heat and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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