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‎08-10-2022 07:04 AM

HP Recommended
Product: HP Chromebook x360 - 14c-ca0030ca
Operating System: Chrome OS

I purchased the Chromebook x360 for my daughter 1.5 years ago.  About 2 months ago the computer displayed that the OS is damaged or missing. Followed the steps to reinstall the OS system using the Recovery tool and a USB stick. Within 24hrs the error reappeared, did all the step again. I am on attempt 4 of fixing the OS and each time within days the error reappears. 

 

There must be something else causing this error. Does anyone else have other ideas? 

 

Thank you

Category:
5 REPLIES 5

‎08-10-2022 07:49 AM

HP Recommended

Hi @Sylvie5007 

 

Normally, unless there is a hardware issue, an OS crash is caused by something that an owner inadvertently did. 

 

Is there  a website that someone visits prior to this happening or perhaps an online game that is played on the Chromebook?


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‎08-10-2022 08:06 AM

HP Recommended

Hi Erico, 

 

I did a OS fix  a week ago and no one used the laptop during that time, when I went to check on it I got the OS missing or damaged again.  The only thing that I noticed when turning it on is that it was attempting to do an update. 

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‎08-10-2022 08:28 AM - edited ‎08-10-2022 08:33 AM

HP Recommended

There does exist the possibility that the USB installation media has a problem. 

 

I suggest creating a new recovery media installation. 

 

I will edit this and provide a link to the latest version for your notebook model series.

 

You can acquire the latest version from the Chrome web store.

https://support.google.com/chromeosflex/answer/11541904?hl=en


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‎08-10-2022 01:02 PM

HP Recommended

That version is the one that used a week ago and it still didn't work 

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‎08-10-2022 04:26 PM

HP Recommended
@Sylvie5007 wrote:

That version is the one that used a week ago and it still didn't work 

Would you mind rephrasing that?


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