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‎08-14-2023 11:19 AM

HP Recommended
Product: HP Chromebook x360 14 inch 14c-cc0000 (27A40AV)
Operating System: Chrome OS

My Chromebook is having an issue after a firmware update where the USB C port on the left side has stopped working. I have tried recovering the OS however the issue is still present. I have tried all the usual hard resets and powerwashes etc.

3 REPLIES 3

‎08-17-2023 09:48 AM

HP Recommended

Hi @OakdaleC 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this https://support.hp.com/in-en/document/ish_4129273-2331498-16 to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-28-2023 08:55 PM

HP Recommended

I had the same issue. This worked for me 

https://wise.hp.com/wise/VideoAssetDetail/ams-en?videoId=REFIDBC3817796085001&selectedLangCode=en

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‎08-31-2023 05:58 PM

HP Recommended

Last week the right-hand USB c port stopped working; couldn't use my charger. I switched to the let USB c port and it functioned fine. Now a week later the left-hand port is not functioning and I can't charge my chromebook at all. Any solutions?

islandgirl_54

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