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‎11-16-2024 10:46 AM

HP Recommended
Product: HP Chromebook x360 14a-ca0000 (446M9AV)

My mother's Chromebook x360 model 14a-ca0130wm was operating fine last night and even charged fully before she unplugged it. This morning when she tried to power it on the screen is black, it will not power on at all even after attempting a hard reset. I have tried to even plug into my charger and still get no response. Is there anything that I can do to get it to power on?

Category:
1 REPLY 1

‎11-19-2024 04:03 AM

HP Recommended

 Hi @KrisH777071,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This looks like a hardware issue. 

 

Perform the steps from this document. Select the last option (hardware issues).

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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