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Locked

‎06-29-2020 07:33 PM

HP Recommended
Product: Chromebook x360 11-ae131nr
Operating System: Chrome OS

My son did something to my chromebook.  So I did factory reset and after I sign in to a network it goes to screen that says "CHECKING FOR UPDATES"  Future software and security updates will install automatically....

The blue line moves across screen like its loading.  I cant get off this screen or continue.... PLEASE HELP

6 people had the same question
1 REPLY 1

‎07-03-2020 08:20 AM

HP Recommended

Hi @Krisc12376

 

Welcome to the HP Support Community. I'd be happy to assist you with the Chromebook. 

 

Remove any USB drives, headphones, or other external devices. 

 

Please try a hard reset - 

 

  1. Turn off your Chromebook.
  2. Press and hold Refresh  + tap Power . 
  3. When your Chromebook starts up, release Refresh .

 

You may also refer to this document - Chromebook Locks Up or Freezes (Chrome OS)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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