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‎12-03-2022 06:14 AM

HP Recommended
Product: HP Chromebook - 14-ca000na

My chromebook is 3 years old and now doesn't charge. The light remains red when charger is plugged in. Tried to reset. Is this common and can I fix or do I need a new device

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1 REPLY 1

‎12-07-2022 08:24 AM

HP Recommended

Hi @Shaunna31,

 

Welcome to the HP Support Community

 

I understand you are getting facing a power-related issue on your HP Chromebook - 14-Ca000na. Not to worry I will help you to get a resolution to resolve the issue.

 

 Let's perform a hard reset:

 

  • Power off the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop and check.

If the issue persists, then please follow the steps mentioned in this document:  HP Chromebook PCs - Chromebook Is Not Charging or Does Not Turn On

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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