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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Chromebook recovery

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05-20-2020 03:57 AM
Trying to create recovery media for my chromebook. I get to the bit where it says insert a usb device, which I do 16GB stick, which is recognised in drive, the usb is not available in the recovery utilities drop down menu.
The only options available in the menu are SanDisk Cruzer 3.6GB or Kingston DataTraveler 7.3GB.
Does this mean you can only use these two options? The recovery utility says it should be an 8GB USB.
05-30-2020 08:06 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash
Continue.
- Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account. - Once you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check if the problem is fixed
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee