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Chromebook recovery

HP Recommended
Chromebook 14
Chrome OS

Trying to create recovery media for my chromebook. I get to the bit where it says insert a usb device, which I do 16GB stick, which is recognised in drive, the usb is not available in the recovery  utilities drop down menu.

The only options available in the menu are SanDisk Cruzer 3.6GB or Kingston DataTraveler 7.3GB.

Does this mean you can only use these two options? The recovery utility says it should be an 8GB USB.

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HP Support Agent
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HP Recommended

@Tommyee

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash and then Continue.
  5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Once you've reset your Chromebook:

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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