Chromebook will not restore

[brwilson6]

I had multiple aw snap errors with my 2 month old Chromebook.  Followed all steps to no avail.  The final step was to perform a system recovery.  After multiple attempts using 2 different 16 gb usb sticks, the only message I receive is "an unexpected error has occurred" and chrome OS is missing or damaged.  The next step is a warranty claim.  The Chromebook is still under warranty.  However, I have not received any response from HP.  This is the message from the website: "This product is no longer serviced by HP. You may search for possible solutions on this support website."  Please advise.  

[praveenbv]

HI@brwilson6, Welcome to the HP Support Community!

I understand you have issues resetting the Chromebook to factory settings.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Excellent description and a great diagnosis are done. It is greatly appreciated.

Try resetting the Chromebook to factory settings following the steps recommended below.

Try the steps recommended below.

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
Follow the steps that appear.
Once you've reset your Chromebook:
Set up your Chromebook again
Check if the problem is fixed

Refer to this article to further troubleshoot resetting Chromebook. Click Here

Keep me posted. Happy to help!

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Have a great day! 

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