• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-21-2022 08:50 AM

HP Recommended
Product: HP Chromebook x360 14a-ca0036nr
Operating System: Chrome OS

Our Chromebook stopped turning on yesterday. The power light works, just the screen stays blank.  Has been on the charger for over 24 hours. The website says it is out of warranty but we bought it in September 2021 as a present for Christmas.  Has been used periodically for 3 months but still should be under the 1 year by purchase date.  We have completed all of the troubleshooting steps to no avail.  

Trying to contact HP via phone with no luck. DOES ANYONE HAVE A PHONE NUMBER OR A LIVE CHAT???

Completed the virtual assistant steps with no luck and there is not a repair center within 50 miles of my house.  Any help would be greatly appreciated.

Category:
1 REPLY 1

‎03-21-2022 09:31 AM

HP Recommended

I recommend disputing the warranty  since you bought it in September. It should still be in warranty.

 

Find the proof of purchase document that you have for the Chromebook. You will need to upload it.

 

See the web document at the hyperlink below and fill out the online forms.

https://support.hp.com/us-en/document/ish_2534210-1364541-16


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.