Chromebook won't go past turning on

[jjjjjjjjjjhhio]

My chrome book just randomly did this when it was working a couple hours ago. The chromebook will turn on but won't go past a blank grey screen. It lights up so it isn't a dead screen. I've tried resetting it but it won't work.

[Raj2111]

Hi @jjjjjjjjjjhhio 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If your Chromebook is stuck on a blank grey screen, here are some steps you can try to troubleshoot the issue:

Force Restart: Press and hold the power button for about 10 seconds until the device powers off. Then turn it back on.

Check External Devices: Disconnect any external devices (USB drives, peripherals) that might be causing issues, then restart the Chromebook.

Boot into Recovery Mode:

• Turn off the Chromebook.
• Press and hold the Esc key and the Refresh key (the circular arrow) together, then press the Power button.
• When you see a screen with a yellow exclamation mark or a Chrome logo, you can release the keys. This will take you to recovery mode.

Reset Chrome OS: If you can access recovery mode, you can try resetting Chrome OS by following the on-screen instructions. This will erase all local data, so only do this if you have backed up important files.

Hardware Reset: If the above steps don't work, you can try performing a hardware reset. For most Chromebooks, this involves pressing a combination of keys (usually Ctrl + Shift + Refresh). Check your model's manual for specific instructions.

Check for Updates: If you manage to get it working, make sure your Chrome OS is updated to the latest version.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support