Chromebook won't go to log in screen until lid is open and closed 6 or7 times

[73greg]

Chromebook 11.6 inch lights up but won't open to log in screen until the lid is opened and closed 6 or 7 times. 

[Raj_05 · Accepted solution]

Hi @73greg,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there may be an issue with the sensor that detects when the Chromebook lid is opened or closed. Here are a few steps you can try to troubleshoot and possibly resolve the issue.

Power Cycle the Chromebook:

• Turn off the Chromebook completely.
• Hold down the power button for about 10-15 seconds to drain any residual power.
• Wait a few seconds, then power it back on.

Check for Updates:

• Sometimes, software updates can fix bugs or issues with hardware detection.
• Connect the Chromebook to Wi-Fi and check for any pending updates in the Settings menu.

Reset Hardware:

• Ensure that there are no physical obstructions around the hinges of the Chromebook that could interfere with the lid closing properly.
• Clean the area around the hinges to remove any debris.

Perform a Hardware Reset:

• If the issue persists, perform a hardware reset:
  • Turn off the Chromebook.
  • Press and hold the Refresh (circular arrow) key and tap the Power button.
  • When the Chromebook starts up, release the Refresh key.

Check for Sensor Issues:

• Sometimes, the sensor that detects the lid open/close action may be malfunctioning.
• Contact HP support for further assistance, especially if the Chromebook is still under warranty.

Check Power Settings:

• Ensure that the Chromebook is not set to sleep or hibernate mode too quickly when the lid is closed. Adjust these settings in the Chrome OS settings menu.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[73greg]

Alden you are gold! My issue was resolved after the first step you provided. Thank you so much for responding

and providing a solution for this most annoying problem!