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‎03-02-2020 04:53 PM - edited ‎03-02-2020 04:57 PM

HP Recommended
Product: HP Chromebook model 14-ca003cl
Operating System: Chrome OS

Hi I have to reisntall ChromeOS on my HP Chromebook model 14-ca003cl Im using the chrome tool for creating a usb installer

but I do not know which model should I pick to create the usb installer from the list the chrome app is showing,

can anyone help me with this

 

best regards

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2020 03:46 AM

HP Recommended

Hi @FAUSTOCG

 

Welcome to the HP Support Community. I'd be happy to assist you with the recover your Chromebook. 

 

1.) Open the recovery app.

2.) Click Get started.

3.) Click Select a model from a list, or type in the model number of the Chromebook you want to recover. Model# is 14-ca003cl. To find this number, look at the bottom of the error message on your Chromebook screen.

4.) Click Continue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-05-2020 03:46 AM

HP Recommended

Hi @FAUSTOCG

 

Welcome to the HP Support Community. I'd be happy to assist you with the recover your Chromebook. 

 

1.) Open the recovery app.

2.) Click Get started.

3.) Click Select a model from a list, or type in the model number of the Chromebook you want to recover. Model# is 14-ca003cl. To find this number, look at the bottom of the error message on your Chromebook screen.

4.) Click Continue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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