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HP Recommended

In using the MS media install tool the SSD is not showing up as disk to install to.

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HP Recommended

What is the full model number or product number of your notebook?

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HP Recommended

What is the full model number or product number of your notebook?

HP Recommended
HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV) Product #2A9G5UA
HP Recommended

I zipped up and attached the IRST drivers you need below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

 

HP Recommended

Thank you Sir that worked great!  I would have not thought to extract the drivers to a 2nd USB drive.  I really appreciate it.

HP Recommended

You're very welcome.

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