• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-20-2020 10:00 PM

HP Recommended
Product: HP Envy X360
Operating System: Microsoft Windows 10 (64-bit)

So today I got home and opened my laptop and it starts clicking I just figured the fan was working hard so I shut it down and do something else for an hour I turn it back on and click click click I look it up says to do a test I do it and it says hard drive 1 failure now I can't turn it on I'm not under warranty however I didn't really have anything important on the drive can I just replace it with one from Amazon like what do I do here windows says it's repairing disk errors. It says it may take over an hour to complete however it's already been 1 and half so I'll just ask.

1 REPLY 1

‎12-21-2020 10:30 AM

HP Recommended

@Jjw233 

There are a lot of Envy 360 models, some come with only HDDs, others have SSDs.  Without the model number, we have no way of knowing what yours has.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.