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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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My hp laptop is a pavilion, i wanted to get back the OEM Software recently but my product id does not recognize.
And on the support cloud page says "Item0015".
But when i do a laptop i previously owned it works.
Both came out in 2019.
Please contact asap as i need
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
do a clean install of windows 10 or 11 on that one with the 0015 error
https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows11
Any missing drivers can be found here
if enough owners complain then possibly the cloud recovery will be made available again.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
do a clean install of windows 10 or 11 on that one with the 0015 error
https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows11
Any missing drivers can be found here
if enough owners complain then possibly the cloud recovery will be made available again.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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