Cloud Recovery Tool Downloads Wrong Recovery Image

[erennygt]

    Hi everyone.

    My laptop model is HP 15-bs107nt 2PM33EA#AB8. I installed Cloud Recovery Tool in order to prepare Recovery USB. I made bootable USB and booted from that. I got an error which says "This computer is not supported by System Recovery Media."

    Then I checked the image downloaded from HP servers. It seemed to be for different model HP laptop.

     In the image (base.swm files), there are texts which consist of some values like bs0xx, Intel Atom processor, 4GB RAM (although mine has 8GB RAM). Then I thought it may be wrong image because of these differences. (Cloud Recovery Tool downloads bs0xx's images whereas mine is bs1xx.)

    Could an HP employee answer that? Please don't recommend clean install, I did several times, this time I want to recovery original one.

[praveen196]

@erennygt Welcome to HP Community!

I understand that the Cloud Recovery Tool Downloads Wrong Recovery Image.

I understand your concerns.

In that case, you will have to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

Or you can contact or phone support and purchase the recovery media.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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