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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Cloud Recovery Tool for 14T-BA000

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06-27-2024 10:01 PM
Hi everyone, I had to install a new hard drive on my laptop. I installed the latest Windows 10 and then tried downloading the drivers from the support website, but the driver installation fails.
I was hoping to use the Cloud Recovery Tool to create a bootable recovery drive, but it doesn't accept the laptop's product ID.
Anyone have any ideas on what the best way to recover the laptop would be?
HP Pavilion x360 Convertible
Model: 14t-ba000
ProdID: Z8H96AV
Thank you.
06-28-2024 07:16 AM
Hi:
I don't see that you have any option but to clean install W10 since the HP cloud recovery tool isn't supported for your notebook.
I checked too and it is not.
What issues are you having with installing drivers?
I see that there a lot of different drivers because the model series can come with different processors and whatnot.
HP Pavilion x360 - 14t-ba000 CTO Software and Driver Downloads | HP® Support
After you reinstall W10, post a list of the devices that you can't find drivers for and the hardware ID's for the devices.
Use this guide for how to find the hardware ID for a device:
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
If push comes to shove, you can order a recovery kit from this vendor at the link below:
Let's go Mets!
I hope they can continue their current winning ways.