Cloud recovery tool and recovery partition

[nicolas_nqn]

Hi i'm trying to use the recovery cloud tool to bring my notebook to factory settings, but i'm getting item0015, my product id is 1GX84LA, also i have a partition recovery on E: drive how can i access that?

[Max3Aj]

@nicolas_nqn, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The ITEM0015 error in the HP Cloud Recovery Tool usually indicates a problem with downloading or verifying recovery files. Here’s how you can troubleshoot and also attempt recovery from your E: Recovery partition.

Solution 1: Try HP Cloud Recovery Again

Check Your Internet Connection

• Ensure you have a stable and fast connection.
• Try switching to a wired connection instead of Wi-Fi.
• If using a VPN, disable it.

Run HP Cloud Recovery Tool as Administrator

• Right-click on the HP Cloud Recovery Tool and select Run as administrator.

Use a Different USB Drive

• Sometimes, the USB drive might be causing the issue.
• Try using a different 16GB or larger USB drive.
• Format it as FAT32 before running the tool again.

Manually Download Recovery Media

• You can try downloading the recovery image manually from HP Cloud Recovery Tool

Solution 2: Use the Built-in Recovery Partition (E:)

If your E: Recovery partition is still intact, you can use it to restore your laptop.

Method 1: HP Recovery Manager (If Available)

1. Search for "HP Recovery Manager" in the Windows Start Menu.
2. Open it and choose "Restore your system to factory settings".
3. Follow the on-screen instructions.

Method 2: Using Windows Recovery

1. Restart your laptop and press Esc repeatedly to enter the Startup Menu.
2. Press F11 to open HP Recovery Mode.
3. Select "Troubleshoot" > "Recovery Manager".
4. Choose "Restore to factory condition".

Method 3: Using Command Prompt (If F11 Doesn’t Work)

1. Boot into Windows Recovery by holding Shift while clicking Restart.
2. Go to Advanced options > Command Prompt.
3. Type the following command and press Enter: reagentc /boottore
4. Restart your laptop, and it should boot into HP Recovery Mode.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support