• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-05-2025 07:41 PM

HP Recommended

Hello, I think I must to ask it to the expert

I have a laptop, which is hp laptop series 14s-dq2614TU. My laptop Lately it's been unusable. The machine is on, but the screen just blinks but doesn't show anything. It's dark. It won't boot even after I wait for it for a while. Finally i tried to Dismantling the casing. I tried to find the cmos battery, but I couldn't find it. Can you tell me where the cmos battery is? Oh, I'm forget, when I try to turn it on again There is a message that cmos invalid checksum. What is the solution? thank you!

Reply
1 REPLY 1

‎06-05-2025 10:17 PM

HP Recommended

@Dzakiya 

 

It does NOT have CMOS (or RTC) battery. Please use

 

            https://support.hp.com/hk-en/document/ish_9432008-9432063-16

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.