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HP Recommended
HP Notebook - 15-ba079dx (Touch) (ENERGY STAR)
Microsoft Windows 10 (32-bit)

Coffee spilled on HP notebook keyboard. I kept open for 48 hours so no damage can happen to hard disk and RAM. After 48 hours, I put the back cover and then tried to turn on. FAN is working and CAPS lock light is blinking. 

1. What could be damaged?

2. Is it repairable?

3. How much estimated cost?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Harshil59 

Turn the laptop OFF -- and do NOT turn it back ON!!

Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not give you the information you need, here is the general support link:

https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

4 REPLIES 4
HP Recommended

@Harshil59 

 

Did you know Electronics Devices do NOT like water in general ? You have to talk with a repairer to work it out.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@Harshil59 

Turn the laptop OFF -- and do NOT turn it back ON!!

Spilling liquid on a laptop is the second-most damaging thing you can do to it (first is dropping it on a hard floor).

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not give you the information you need, here is the general support link:

https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hello Banhien,

 

Thanks for reply. 

 

Haha! Yes, I knew Electronics Devices do NOT like liquid, was doing some science experiment.. Just kidding!

By mistake, coffee mug was dropped. As per your suggestion, I have talked to repairer to work it out. 

 

Thank you.

- Harshil

HP Recommended

Thank you WAWood.

 

I have followed the steps as quickly as possible (turn off quickly, let it dry out for 48 hours) and also now I have taken to HP authorized service center. Hope, it works now again. I will be able to know what is damaged after 2 days.

 

Thank you.

- Harshil

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