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Message 1 of 4
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Company already registered with Microsoft for new notebook?

HP Recommended
Probook 470 G5 (4QW93EA)
Microsoft Windows 10 (64-bit)

I bought a new HP notebook from a large German dealer, today it was delivered.

When starting Windows 10 asks the usual questions and at some point you should enter your mail address.

At this point a company was already given, Windows only accepts email addresses with the "right" domain.

I called the dealer support and the colleague suggested to install a new Windows via creation tool.

Unfortunately this does not work. Also reformatting the disks always shows the company when you start the internet connection.

Is the serial number of this computer perhaps already linked to this company at Microsoft and I cannot install my "own" Windows?

I am really angry... 😞

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Message 2 of 4
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HP Recommended

@Kentener 

 

OK... are you angry because you purchased a suspect machine?

Or are you angry at the tools that might help you overcome the issue but cannot do so?

 

Sure, there might be something going on with the computer - "new" computers do not refuse the let the owner create a Microsoft account to log into the Windows Operating System.

 

New computers do not include a Company Name at boot.

 

New computers do not require formatting or other extreme measures to get them to work properly.

 

There is no fix for a system on which even formatting the disks does not work.

 

The offending company name is buried in the BIOS.

 

Were it me, I'd return a computer that won't let you treat it as a new computer on which you are the first user.

 

Proposed Solution:  Contact the seller - arrange to return the computer for a refund.

 

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Dragon-Fur

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Message 3 of 4
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Hi,

i am mainly angry because i bought the device from one of the biggest german notebook dealers.

I don't want to mention any names here now.

If there is no reasonable solution, I will of course return the part.

But I'm just wondering how the mechanism works which makes sure that even after formatting the disk the company appears.

In my opinion the PC is already registered with Microsoft, I don't really believe in a special BIOS version.

But I will try to clarify that tomorrow...

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@Kentener 

 

OK.

 

Apologies . You don't need a special BIOS.  When a computer consistently produces a company name at the login screen, that name is not part of the Operating System (and cannot be removed with disk format).  The name is embedded in the only other part of the operational part of the computer - typically this is the BIOS.

 

You should not have to deal with any of this, frankly.

I could be missing something, of course.

To me, it all sounds rather odd that your new computer is not "new".

 

I would guess the whole issue was unintended - a call to the merchant should help you resolve the problem.

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.



Dragon-Fur

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