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HP Recommended
Presario c700
Microsoft Windows 10 (32-bit)

Hi I have a problem here 

Whenever I plug In my ac adapter charger and turn on my pc it says (plug charged in,not charging)

I replaced my first charger because it was broken so I replaced it with a new one 

 

Any ideas on what I should do before my pc goes to the dumpster

1 REPLY 1
HP Recommended

@GAMERULTIMATEX Welcome to HP Forums Community,

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type, and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

😎 When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Restart the computer and the issue should be fixed.
 

Additional help can be found in the below articles:

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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