05-19-2016 01:59 AM
I was doing a factory reset about 3 seconds into it a hacker did something at that moment the screen went black with a message no operating system is on it I started it again pushing the f11 key memory test passed hard disk passed I tested it again pushing esc until it gave me a new test one that did the whole disk test half way through it it stopped and said hard disk 1full (305). What can I do how to fix this and am wireless the hacker has stayed with me for 10 years now
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05-19-2016 02:05 AM
Hard Disk 1 Full (305) Hi, The 305 error would indicate that your Hard Drive is failing and will need to be replaced. If your notebook is still under warranty, contact HP and arrange to have the drive replaced
and get a set of recovery disk from HP , this would resolve the issue,
its not the hacker, its the hdd that is failing because of which you got black screen
I am an HP employee
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05-19-2016 02:53 AM
A hacket can get into your system once the OS is loaded. They cannot hack when the computer is in BIOS or when you are doing recovery. The issue is with running recovery and not hacking.
Looking at the error code I can say that the hard drive has gone wrong and needs a replacement. Call HP and setup a service or take the unit to a authorized service center for HDD replacement.
You can find replacement parts here:
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