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‎04-18-2012 08:59 AM

HP Recommended

I purchased a CP V5000 laptop in 2006 and registered it with you at that time. I now have a hard drive problem and I need to install a new one bu when I purchased this laptop it came with Windows XP already installed. I did not received any CDs. After I install the new hard drive, I will need to reinstall the Windows XP onto it. Is there anyway I can get a free copy of the CD or a download in order to do this. I do have my product key from the original purchase.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2012 09:24 AM

HP Recommended

You can order the Recovery it from the following weblink that will help you to restore the system to factory settings:

http://www.computersurgeons.com/

 

Unfortunately the image is not available for download.

I am an HP employee.

Regards,
Vidya

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2 REPLIES 2

‎04-18-2012 09:24 AM

HP Recommended

You can order the Recovery it from the following weblink that will help you to restore the system to factory settings:

http://www.computersurgeons.com/

 

Unfortunately the image is not available for download.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎06-14-2016 08:37 PM

HP Recommended

I think it is unfair that you have to pay for the recovery option.

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