Completed utility recovery multiple times laptop keeps crashing

[CGomez5]

So to sum it up I have a Hp chromebook 14c x360 and I’ve had it for about a year and a half and of course 6 months after the warranty expired it’s now giving me issues. My laptop crashed and said that the chrome OS is missing or damaged. I did research and figured out I can use the utility recovery process and fix it myself with a USB drive which I have and it was working but now find myself having to use the recovery utility USB 3X A WEEK!! This is ridiculous at this point and I keep losing my files each time making this even more frustrating! HELP PLEASE! I’m a nursing student who is in debt and cannot afford another laptop..

[Nirvana_95]

Hi @CGomez5 

Welcome to the HP Support Community. I see that you are facing issues with your HP Chromebook X360 - 14c-Ca0053dx. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!