Computer Acting Weird

[kingemmett]

I am having troubles with my laptop. It crashes randomly. Sometimes it happens every few minutes, sometimes it stays on for a while before crashing. Then, when I try to turn it back on, the light of the power button turns on then turns right back off. Other times, the light will turn on but the screen won't turn on. I often have to smack the keyboard a few times to get it to work. I got my laptop in January of 2015, so it is not even two years old yet. 

[Pocho732]

Mine does the same thing and i barely got like 2 months ago idk whats going on with this computers

[Chimney_83]

Greetings @kingemmett,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer freezing, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

Have you run a diagnostics on your computer?

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 

This should get you to a Startup Menu and from there you can select System Diagnostics. Click here. 

Please select system diagnostics and run a system test. 

If the test fails, please contact our phone support for the service options.

If the test passes. Please exit system diagnostics.

Run HP Support Assistant to update BIOS, chipset, and other drivers on your computer. Click here for assistance. 

For other troubleshooting steps, please refer to this HP Article. 

Keep me posted. 

[Chimney_83]

Greetings @Pocho732,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer freezing, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

Have you run a diagnostics on your computer?

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 

This should get you to a Startup Menu and from there you can select System Diagnostics. Click here. 

Please select system diagnostics and run a system test. 

If the test fails, please contact our phone support for the service options.

If the test passes. Please exit system diagnostics.

Run HP Support Assistant to update BIOS, chipset, and other drivers on your computer. Click here for assistance. 

For other troubleshooting steps, please refer to this HP Article. 

Keep me posted.