I have tried over and over again to factory wipe my laptop it bluescreens and then freezes, its an HP laptop from around 2016(?) and I'm trying to wipe it to either sell it or trade it in for a better one, or simply to reset it for it to run faster (I don't have a hard drive to move everything),, could I have some help? can I just remove my Microsoft account and my emails? I'm not sure how to do that either.
See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
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