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Message 1 of 2
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Computer Bluescreens when trying to wipe it

HP Recommended
HP Laptop
Microsoft Windows 10 (64-bit)

I have tried over and over again to factory wipe my laptop it bluescreens and then freezes, its an HP laptop from around 2016(?) and I'm trying to wipe it to either sell it or trade it in for a better one, or simply to reset it for it to run faster (I don't have a hard drive to move everything),, could I have some help? can I just remove my Microsoft account and my emails? I'm not sure how to do that either. 


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Message 2 of 2
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HP Recommended



See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


Here is an info link for how to use that utility...


HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support


You will need a 32 GB USB flash drive to create the recovery media.


If not, you can clean install W10 by making bootable installation media using the media creation tool from the link below.


Download Windows 10 (


When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.


Click Next and W10 will install.

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