cancel
Showing results for 
Search instead for 
Did you mean: 
BlankUsername
New member
1 0 0 0
Message 1 of 2
80
Flag Post

Computer Bluescreens when trying to wipe it

HP Recommended
HP Laptop
Microsoft Windows 10 (64-bit)

I have tried over and over again to factory wipe my laptop it bluescreens and then freezes, its an HP laptop from around 2016(?) and I'm trying to wipe it to either sell it or trade it in for a better one, or simply to reset it for it to run faster (I don't have a hard drive to move everything),, could I have some help? can I just remove my Microsoft account and my emails? I'm not sure how to do that either. 

-Greyson

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
129,345 119,522 19,525 29,847
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

See if your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You will need a 32 GB USB flash drive to create the recovery media.

 

If not, you can clean install W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

 

Click Next and W10 will install.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation