Computer Stuck Installing an HP Update

[JG505]

Good morning!

My laptop said there was an update I should install. I launched the update, but now my laptop is stuck installing the update. The screen shows the HP logo and says "Please wait while we install a system update". It shows that screen for a few minutes then shuts down (sounds like a hard shutdown based on the noise it makes), powers back up to the same screen noted above and repeats the process. 

I'm not sure how i can intervene and break this process. Also not sure if the update is bad and causing the issues or something else is going on.

Has anyone seen this before and fixed the issue?

Thanks for the help!

[Sneha_01]

Hi @JG505 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a loop caused by an update installation on your HP laptop. This can sometimes happen if the update doesn't install correctly or if there's a system error. Here's a step-by-step guide to help you troubleshoot and potentially fix the issue:

1. Hard Reboot and Try Again

• Start by performing a hard reboot. To do this, press and hold the power button for about 10 seconds until the laptop shuts down completely.
• After a few seconds, press the power button again to turn it back on.
• Check if the system continues to loop or if it stops at the same screen. If the loop continues, try the next step.

2. Try to Enter Safe Mode

• If the system keeps going into the update loop, try booting into Safe Mode. Safe Mode can help you bypass problematic updates and allow you to troubleshoot further.
  • Restart the laptop and as soon as you see the HP logo, press the F8 or Shift + F8 key repeatedly (you may need to try both, depending on your model).
  • If you're successful, you should see a boot options menu. Choose Safe Mode.
  • If you're able to get into Safe Mode, you can try uninstalling the recent update:
    1. Go to Control Panel > Programs > Programs and Features.
    2. Look for the recent updates in the list and uninstall them.
  • Restart the computer and check if it boots up normally.

3. Perform a System Restore

• If you can't access Safe Mode or the update doesn't uninstall, you can try using System Restore to revert the laptop back to a point before the update was installed.
  • To do this, you need to get into the Advanced Startup Options.
  • Turn the laptop off, then turn it on and immediately press the F11 key (or Esc to enter the startup menu, then F11).
  • Choose Troubleshoot > Advanced options > System Restore.
  • Follow the prompts to select a restore point prior to the update.
  • Let the process complete and check if the laptop boots correctly after the restore.

4. HP Recovery or BIOS Update

• If none of the above methods work, you may need to consider using HP's recovery options.
  • You can initiate this by restarting the laptop and pressing the F11 key to access HP Recovery Manager.
  • This can help you recover from a bad update or repair the system.
  • If you think the BIOS might be involved, check HP’s website for a BIOS recovery procedure or reinstallation.

5. Reinstall Windows

• If the issue persists, you might need to reinstall Windows entirely. You can use a Windows Recovery Drive or USB Installation Media for this step.
• This would reset your computer, and you can start fresh, but make sure to back up any important files beforehand if possible.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JG505]

Hi, Rachel. I tried 1 - 4 without success I don’t know how to do 5 especially because I can’t seem to interrupt the update.

Might need to take it in for a repair at this point

Thanks For all the help!

[Sneha_01]

Hi @JG505 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support