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‎10-13-2018 08:11 PM

HP Recommended
Product: HP Laptop 15-da0066TX
Operating System: Microsoft Windows 10 (32-bit)

Computer was stuck on Automatic Repair on load up ( with no spinning icon), followed some tutorials, now on System Recovery (F11) and says "Please Wait" with no spinning icon and is stuck there. 

Background: It is a new computer, a bout a week old, and had no audio device or drive on it, so i have been trying to download one and i think there is a corrupt file from doing the downloads. 

Please i need help, and i dont mind reseting it, just want to get past the please wait screen. 

Thankyou in advance :generic:

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2018 12:38 PM

HP Recommended

Hi:

 

If you are not able to use the factory reset option, you can try clean installing W10 using the Media Creation Tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will allow you to make a USB flash drive installer.   You will need an 8 GB flash drive for that.

 

The software will work with the W10 product key in your notebook's BIOS and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

 

If the recent Windows update caused the sound not to work, follow the instructions from this recently published HP document.

 

https://support.hp.com/us-en/document/c06166393

View solution in original post

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1 REPLY 1

‎10-14-2018 12:38 PM

HP Recommended

Hi:

 

If you are not able to use the factory reset option, you can try clean installing W10 using the Media Creation Tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will allow you to make a USB flash drive installer.   You will need an 8 GB flash drive for that.

 

The software will work with the W10 product key in your notebook's BIOS and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

 

If the recent Windows update caused the sound not to work, follow the instructions from this recently published HP document.

 

https://support.hp.com/us-en/document/c06166393

Was this reply helpful? Yes No
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