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HP Recommended
Go pavilion 32 inch display

image.jpg

 what do I do?

1 REPLY 1
HP Recommended

Since you have done the Diagnostics already, it would seem the hard drive has probably failed.  It requires opening the case and replacing the drive and reinstalling Windows.

You will need the complete model number for that PC to find the manuals on the support site, assuming this is user repairable.


I'm not an HP employee.
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